Interpersonal Skills

We all negotiate every day. This course is designed for anyone who has to negotiate. The level will vary from junior managers dealing with suppliers and clients, to salary negotiations, up to executive and corporate negotiations.

This course will show you how to:

  • Prepare for any negotiation
  • Create a strategy and tactics
  • Focus on issues, not emotions
  • Use critical thinking methods
  • Use objective criteria and evidence
  • Create options for mutual gain
  • Deal with different personalities and styles
  • Listen effectively
  • Protect relationships and outcomes

Very few meetings are effectively run. If you have to manage meetings, whether team meetings, client meetings or management meetings, then this is a competency you should have. Following this course, you will be able to manage any meeting, at any level, effectively and productively.

This course will show you how to:

  • Run effective meetings
  • Be an impressive and authoritative chairperson
  • Establish clear agendas
  • Facilitate discussion & involve participants
  • Solve problems & Make decisions
  • Handle difficult people
  • Achieve outcomes
  • Write minutes
  • Manage follow-through

This course is for people who do not have the confidence and the impact they should have in the workplace. They may have been told that in particular situations, they are not assertive enough, don’t participate enough at key meetings and functions, and don’t make the right impression. This course gives clear guidelines for improvement in these areas.

This course will show you how to:

  • Understand your own approach and style
  • Create presence on key occasions
  • Make assertive contributions
  • Communicate logically and impressively
  • Listen effectively
  • Deal well with criticism
  • Deal with different personalities
  • Manage upwards
  • Dress for success

Everyone wants to be able to level with people, be recognised for honesty and straight-forwardness, without causing conflict. This course will give you practical, workable approaches to achieve that.

This course will show you how to:

  • Build strong working relationships
  • Understand the psychology of relationships
  • Understand why people do what they do
  • Be direct, without confrontation
  • Be assertive and effective
  • Be professional, not personal
  • Deal with behaviour, not attitude
  • Deal with difficult people
  • Focus on good outcomes

Contact Us

To book, find out more information or simply have a chat about what programme might suit you best please contact us on:

Tel: (+353.1) 772 8900
Fax: (+353.1) 772 8901

Or alternatively fill out the contact form and we will get back to you as soon as possible